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Returns Policy

We would like you to be happy and completely satisfied with the product you have purchased so if there is a problem, please inform us and we will do our best to resolve it. Once you have received your order, you have 10 calendar days to contact us if you wish to return the product or products.

If you wish to return an item, we will collect it from you at a cost (to cover collection) depending on the product which will be ducted from your refund or alternatively you may organise to return the product yourself.

Please note that the original packaging of your products should be obtained until you are sure that you will not be returning your products. Products that are not adequately packaged at time of collection may not be collected and the charge of collection may be levied to cover the cost of the failed collection.

Refunds will be issued within 30 days of receipt of goods and after we have inspected them for damages. We reserve the right to withhold all or part of your refund if items are returned damaged.

Delivery is free however there is a charge if returning your products to prevent any losses occurring. This is usually charged at 20% of the product depending on how many products were ordered.

Mattresses can only be returned if they are unopened. Mattresses that have been opened and slept on cannot be returned. If you wish to test a mattress please keep it wrapped until you are sure you want to keep it.

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